Frequently Asked Questions
What is the Aerial Arts?
Aerial Arts encompasses a wide variety of apparatuses in which a student or performer can learn poses, transitions and drops for the purpose of recreation or entertainment.
Can I walk into any class?
Not necessarily, we have 6 week session courses for many of our apparatuses (pole, silk, hoop, trapeze, etc) and enrollment is required. If a class is labeled "walk in" or is included under our Flow Arts and Fitness Plan, you may attend without having to pre-register but please be aware that those who made an advance reservation will get priority participation. We always recommend that you create your account (required) prior to coming. Remember to sign your electronic waiver attached to your account.
My child has special needs. Can they participate?
Yes, providing the child is not a danger to himself or others AND a helper will be present and engaged. We want all participants to be safe. Please let us know in advance so that we can be better prepared.
What should I wear or bring to my first class?
Different apparatuses require different attire, so check the course description for details. In general, no jewelry for safety. No shoes needed. Bring water and a locker lock if you’d like to secure your items. Don't apply lotions or oils before class.
How Do I redeem my social media voucher?
To redeem your voucher, write to and include the following:
What Item You have purchased
This process can take up to 48 hours as we need to create your account. You will then receive additional instructions. Make sure that you are using a valid email that you check.
Where should I park?
Our designated lot is across the street where the elephant statues and smile face benches are located. Please do not park in spaces reserved for other building tenants as there is a possibility you could be towed.
Class Cancellations & Studio Closings
It is rare that we cancel classes, however you will be notified via the email address you provided to create your client account. For winter weather, we close when there is a blizzard or a no travel advisory has been issued. In the event that a class is canceled, you will receive a pro-rated account credit.
Is there a changing room? Do you have lockers?
No, the studio has (2) large restrooms. If possible, please try to change prior to coming. We do have several lockers, however you will need to bring your own lock.
What if I am late to class - can I still come?
Please do not walk into class if you are more than 5 minutes late. The beginning of class is the most important part! Your warm up will help prevent injuries.
I am going to miss class, do you have make ups?
Aerial Arts of Rochester can not guarantee make up class options with in your registered apparatus and level because of limited spaces or class availability. For safety and quality we can not overfill a class. We will do our best to accommodate you.
As an alternative, we may issue up to (1) walk in class of your choice that needs to be used within the same session of your enrollment. You will need to schedule your make up class with the front desk staff in advance.
What is your refund policy?
Aerial Arts of Rochester will not refund for session courses once the session has started. This is because you have purchased a spot in class that can not be resold. We will issue a account credit if you are able to provide a doctors note for injury or illness.
No Show Policy
If you made an advance reservation for walk in class and do not show up, AAOR reserves the right to charge your card on file for the missed class.
Event Cancellations due to weather of staff availability
AAoR spends several months training our instructors to lead your event. We would never leave your children in the care of staff members that were not prepared. Therefore, in the rare event that we have an issue staffing your event (for example an instructor becomes ill suddenly or has a death in the family) and we are unable to secure a replacement, we would contact you as soon as possible. In this instance, we then offer a change of date and the event would be free of charge.
Should there be a "no unnecessary travel advisory" issued by the DOT during the winter season, the studio will call to reschedule your event.
My punch pass is about to expire, can I have an extension?
In most cases, we will not extend punch pass expiration dates unless you have special circumstances, such as traveling out of the country for work, etc. Punch passes are discounted and have a use it or lose it policy.
Who can participate? Am I too old?
Anyone can do the Aerial Arts. Your age or fitness level does not determine your ability. Most people are surprised after taking a workshop, to learn they did much more than they initially thought. This is because our bodies can do amazing things - its the mind that often needs some convincing.
What if I’m not strong enough?
We assume that all students don’t have any upper body or core strength and we build your skills from the ground, up! That said, the stronger you are the easier it will be for you to progress more quickly.
I’m worried that I won’t be good at this....
Learning aerials can be challenging, both physically and mentally - its a skill and it takes time and practice, be patient and kind to yourself. The most important thing is to accomplish your personal goals. Don’t judge yourself up against the person next to you, remember to have fun, get fit and know that your instructor is always there to help.
I just had my first class and can’t lift my arms.
That’s totally normal. You are going to be sore as your body adjusts to doing new activity. Treat yourself to a hot Epson salt bath and gently stretch.