Aerial Arts of Rochester is currently hiring for a
Marketing & Membership Services Coordinator,
Front Desk Associate and various teachers that will plan to start in the fall of 2022.
Marketing and Membership Services Coordinator
This position will work approx. 16 - 20 per week, primarily in the evenings or on Saturday morning. This is is because connections will be made with clients during operational hours. The marketing and membership services manager will be responsible for working in conjunction with the studio manager and community outreach manager so that front desk operations can run smoothly with optimum communication between Aerial Arts and the student base made of of both youth and adults.
They will ensure promotion and consistent branding of the studio both externally and internally to gain enrollment, community involvement, etc.
Their primary job is to make connections with the student base in an effort to create a relationship. They will come to you with questions about their classes, accounts and memberships. You’ll want to help them navigate by explaining how everything works. In addition, you’ll work to not only increase enrollments but maintain memberships.
Below are majority of the tasks required of the job position.
Assist in answering phone calls and emails.
Follows up with new clients to help covert them into monthly members by educating and offering various ways to attend
Keeps detailed records with reports to track clients that have been converted to members
Educating clients on how to manage their classes, client account, branded app, etc.
Maintains Consistent Branding
Collect and Enter clients into the pike 13 database/brandbot
Work in Brandbot to connect with Clients via text. Reach out to encourage member retention.
Work in Brandbot the create promotions/email communications to the student base.
Assist with the creation, promotion and execution of social media campaigns, contests, etc. Work within Canva to create those social media postings, studio posters, etc. when needed
Help with entering any information on Kids Out and about.com this could classes, camps, events, etc. Others could include news stations, etc.
Create “Offers” Via Facebook, Update YELP, etc. Update Google Business Page. Update and maintain any other platforms
Assist in getting the AAoR brand and business in front of the community through a variety of ways including in-person and online. Present opportunities during owner/manager meetings.
Keep track of comment/suggestion box at the front desk. Write up a memo and forward to appropriate person to take action.
Help students with their guest passes and then follow up with guests after they have attended.
Reach out or react with prospective customers who comment on social media posts. Depending on the post, directly make contact to start a conversation. This could be providing them with information, inviting them to like/follow up, get them subscribed to emails, or get them to physically come in for a tour, sign up for class, host a party, etc.
Encourage involvement on social media platforms such as joining groups, following us on Facebook, Instagram, subscribing to emails, possibly texting if we have that in the future.
View FB Insights regularly to give you valuable information about page likes, video views, responsiveness, etc. - Track and increase or improve insights. Invite others to like/follow.
Issues party credits to event/birthday guest accounts
Possibly create and post event tickets. Help to coordinate studio events with regards to ticketed shows, retreats, or special events.
Inform and communicate sales/specials with the staff via slack app.
Maintain and update QR codes of staff to encourage followers and build relationships.
Encourages and responds to Google Reviews
Monday - Thursday (Required)
Flexibility of hours choose - 4:00pm - 8:00pm or 4:30pm - 8:30pm or 5:00pm - 9:00pm
This is position would be best suited for someone who is look for a part-time position with availability in the evening hours.
- A minimum of 1 - 2 years of working in a customer service related field.
- Associate Degree
- Ability to understand buyers needs
- Know the general sales process
- Critical thinking and problem-solving skills
- Creativity and Writing Skills
- Good Teamwork
- Excellent communication and networking skills
- Good organizational and planning skills
- Willingness to learn
$17.00 per hour
Interested? Please send your resume to email@example.com and include your contact information. Our goal is to fill the position by July 10th 2022 and start training the following week.
Front Desk Associate
As a front desk associate you will be first person that students interact with. You’ll assist them with all aspects related to their client accounts and ensure that their experience is a positive one!
Duties and Responsibilities
- Helps to enroll clients into classes
Helps to set up Client accounts
Assists with client check ins
- Assists in redeeming social media vouchers
- Direct customers to connect with either the studio manager or member services coordinator when needed
- Answer general emails and phone calls
Educate clients on how to manage their own client accounts and the branded studio app.
Cleans the studio mirrors, rest rooms and helps to stock them
Inventory checks for party supplies.
Maintains the neatness of the coffee bar area and retail spaces.
- Gives Studio Tours
- Help to “sell” by informing clients about memberships, sales, specials, upcoming events, etc.
On occasion - additional hours may be available for working vending booths at area events or tickets events at our facility.
Assists in filling out accident reports if needed
Position is Recommended
For someone looking for part-time work and has availability in the evening hours Monday - Thursday from 4:00pm to 8:00pm/9:00pm and Saturday Mornings from 8:30am - 12:30pm
Has reliable transportation to get to work
1 year experience working in the customer service field preferred
This position is not seasonal and will require someone who is available year-round.
Ability to relate to customers and problem solve
Has excellent teamwork skills
Self-confident with a can-do attitude and keen interest in taking on challenges.
Comfortable working in a structured environment, with a team or on your own
Ability to educate customers on the Pike13 software system. (Will train)
Caring and Understanding but willing to enforce company policies and safety rules
Excellent organizational skills and follow through
General chipper demeanor
Rate of Pay
$14.50 per hour
Interested? Please send your resume to firstname.lastname@example.org and include your contact information. Our goal is to fill the position by June 20, 2022 and start training the following week.
We are looking for Energy, Wellness, Well-being, Fitness or Dance Instructors….
Our fitness studio can easily convert to a classroom setting.
Do you instruct…
Healing with Crystals
Journaling for Self-Growth and/or healing
Vision Board Creation
Any other type of class, send us over a message! email@example.com
Classes are 45-60 minutes in length.
Aerial Arts Event Host
As an Aerial Arts event host you will work closely with other members of the team to ensure that the details of all events are executed as planned. You’ll ensure that everyone has a safe and fun experience. You will guide them through a variety of activities on the aerial apparatuses. Majority of events are hosted for children ages 4 - 18.
Duties and Responsibilities
If necessary, open the studio. Turn on lights/heat/AC and open the rest rooms.
Collect all waivers and make sure they are signed by parent/guardian
Guide and work as a team with your party host teammate.
Prepare and set up the studio for the planned activities, this may include rigging, mats, music, games, balloons, etc.
Greet family and guests.
Follow the planned activities for each type of event and age group while being mindful of the timeline.
Inform parents and or participants of the safety expectations.
Adjust or modify movements when needed to empower all ages, fitness levels and those who may have disabilities so that may participate.
Provide an enthusiastic, energetic atmosphere while maintaining control over the group.
Assist with clean up of the party room and studio activity space.
Collect final payment.
Qualities and Qualifications
Outgoing and polite with the ability to be assertive when ensuring the safety of participants
Comfortable with leading large groups of all different ages, including young children
Attention to detail with regards to potential safety hazards and initiative to fix them - —
Willingness to adapt to unexpected changes
Creative thinking while under pressure
At least 1 year of working with children
Prefer at least 1 year of instructing dance, gymnastics, sports or another physical discipline
Training will be provided, but you will need to be able to physically demonstrate movements on a variety of apparatuses.
Open availability on Saturdays afternoons and early evenings, Sunday mornings and afternoons. Please do not apply unless you are available during these times.
You should be reliable and take great pride and satisfaction in your work.
This is a part-time position and hours are dependent on bookings. Anywhere from 3 to 12 hours can be expected on the weekends.
Range of Pay $15 - $18 per hour